GetFeedback

FEBRUARY 15, 2019

The Net Promoter Score survey isn’t where the magic happens—it’s where it begins. Unlike conventional surveys, you won’t benefit from sitting back and waiting for NPS results to roll in. To get valuable insights, you have survey strategically. This segmentation becomes vital during survey analysis. Who are they?

Surveys 60

Surveys CRM Feedback Sales 60

Callminer

SEPTEMBER 14, 2020

Learn more about how speech analytics can benefit your call center operation by downloading our white paper, 10 Ways Speech Analytics Empowers the Entire Enterprise. The business analyst can survey customers to gain feedback and data related to their experience using the call center. Time spent waiting. Speed of resolution. “The

Call Center 182

Call Center Analytics First call resolution Metrics 182

JivoChat

JUNE 1, 2021

If your support or service level is lacking at any customer touchpoints, the buyer’s experience may suffer. Touchpoints can be any interaction that a customer has with your business , such as a survey, a consultation call, or an online purchase. Feedback surveys. Customer surveys. Direct mail.

CRM 52

CRM Advertising Chatbots Surveys 52

Fonolo

MAY 31, 2018

That being said, we have a cautionary note about speed: While desired, it will not make up for emotionless customer service; in fact, empathy is weighted above speed when it comes to overall customer satisfaction. As mentioned earlier, social media holds brands more accountable for poor service.)

Interactive Voice Response 86

Interactive Voice Response Customer Service Customer advocacy Benchmark 86

Comm100

FEBRUARY 19, 2020

One way to gauge customer dissatisfaction is through feedback surveys. While it may be tricky to quantify anger, your team can define SLAs (service level agreements) that will help your company know when to grant VIP status. In the B2B world, acquiring these customers is best achieved through Account Based Marketing (ABM).

B2C 64

B2C B2B Advertising Accountability 64

Comm100

FEBRUARY 19, 2020

One way to gauge customer dissatisfaction is through feedback surveys. While it may be tricky to quantify anger, your team can define SLAs (service level agreements) that will help your company know when to grant VIP status. In the B2B world, acquiring these customers is best achieved through Account Based Marketing (ABM).

B2C 40

B2C B2B Advertising Accountability 40