CCNG
JULY 19, 2023
Workforce Management (WFM) is the art and science of scheduling the right number of people with the right skills, at the right time, to handle work within service level and budget. Forecasting is the key to solving the puzzle of scheduling the right number of people.
Playvox
JANUARY 11, 2024
Managing forecasting, scheduling, and agent productivity in a call center is a lot like searching for the fountain of youth. While we don’t have a roadmap to the proverbial fountain, we can help steer you in the right direction for better call center workforce management (WFM). What is Workforce Management for Call Centers?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Babelforce
MAY 18, 2022
Call center forecasting is a set of practices that aims to determine the contact volume and number of agents needed to handle that contact volume over a set period of time. To increase forecast accuracy, use Excel and Workforce Management software. Call center forecasting fundamentals. Workforce management software (WFM).
Babelforce
APRIL 13, 2022
You can get a clear picture of your company’s future with financial forecasting. It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Financial forecasting is crucial if you want your business to stay financially healthy.
Pipkins
JANUARY 14, 2019
Choosing the right workforce management or WFM software suite can be a critical factor in a company’s success. There are many vendors that market WFM software that lacks the functionality needed to accurately forecast workloads and generate optimized staff schedules to handle that work without over-staffing or under-staffing.
Expert insights. Personalized for you.
195 
Let's personalize your content