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Unleashing the Potential of Back-Office WFM: Mastering the Forecasting Challenge

CCNG

Forecasting Task Structure Consideration One of the biggest challenges for back-office forecasting is the lack of data. But you still have to account for work that is conducted and not captured in any system or documentation. Capture lessons learned from past forecasting experiences to continually improve future forecasts.

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What Is Call Center Forecasting (and How to Increase Your Forecast Accuracy)

Babelforce

In this post: Call center forecasting fundamentals Workload forecasting Workforce forecasting How to increase call center forecast accuracy. Call center forecasting fundamentals. Call center forecasting helps managers align demand and supply, optimizing cost and profit performance. Conclusion.

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What Is Business Forecasting? (and How to Increase Your Forecast Accuracy)

Babelforce

You can get a clear picture of your company’s future with financial forecasting. It weights liabilities and assets, operating costs, accounts payable and accounts receivable, cash flow, capital structure, etc. Financial forecasting is crucial if you want your business to stay financially healthy.

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Workforce Management for Call Centers: What You Need to Know

Playvox

Leveraging data for accurate forecasts is the foundation of call center workforce management, because it allows you to anticipate future call volumes. This helps with the second part of the equation, which is scheduling for the appropriate number of agents for the expected workload.

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WFM Software Suite: Making the Right Purchase Decision

Pipkins

Bottom line improvements will measure the accountability of the product. Be sure to select a WFM software suite that can utilize enough historic data to produce accurate workload forecasts, generate optimized schedules and handle all the variables you can expect to encounter in today’s complex omni-channel contact center environments.