Accountability Inbound sales Sales Service level 
Ann Michaels and Associates
SEPTEMBER 24, 2019
What types of products/services do you offer? if applicable) It’s amazing how many inbound sales depart ments are totally unprepared for this line of questions. Ask typical questions of the sales person. Ask what happens if you want to add a service in the middle of the contract. What is your return policy? (if
JustCall
APRIL 3, 2023
An inbound sales call center is an absolute necessity. Irrespective of the state of the phone calls, inbound call centers are an essential part of businesses today, providing a critical point of contact for customers to get support, make purchases, or get answers to their questions instantly.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Ann Michaels and Associates
JUNE 11, 2018
What types of products/services do you offer? It’s amazing how many inbound sales departments are totally unprepared for this line of questions. This also gives insight into whether your employees are upselling/cross-selling other products or services offered by your company that may be important to the customer.
JustCall
JANUARY 18, 2023
The call centers for managing inbound calls for a business often need to sign an SLA (inbound calling services-level agreement) to work towards one single goal; to satisfy a company’s customers by providing them with the right solutions to their queries. 4 Tips to Strengthen Your Inbound Call Strategy. Inbound BPO.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.
Expert insights. Personalized for you.
49 
Let's personalize your content