ProProfs Blog

JULY 29, 2020

From the first telephone call made by Alexander Graham Bell in 1876 to the billions of phone calls that connect people every day, we’ve come a long way. This blog lists 8 actionable strategies that will help you make every support call count, right from the first hello to the final goodbye! Personalize Every Single Call.

Call Center 128

Call Center Interactive Voice Response Customer Experience Call flow 128

JustCall

FEBRUARY 11, 2022

Bagging a sales job is like closing a sales deal. Instead of selling a product, you’re selling your candidature to an employer. Good news is you can master both getting a sales jobs and making sales pitches. So, if you’re eyeing a new sales role, you’ve come to the right place.

Sales 52

Sales B2C call center software B2B 52

OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

aircall

AUGUST 18, 2017

The platform helps companies track their web and social media presence and draw analytical insights. Mention’s phone operations are split into three functions: An outbound sales team t o discover new leads and set up product demos. Founded in 2012, Mention rapidly acquired over 650,000 customers. The need for speed.

Sales 59

Sales Outbound sales Inbound sales voip 59

NobelBiz

JULY 9, 2020

In the previous two parts of this three-part article, we went on a long analysis of how the business world in general and the contact center world, in particular, have been impacted by the concurrent crises that have “plagued” 2020. It’s time to get productive! How health-centric a company/product is. What’s the New Normal?

Contact Center 52

Contact Center Inbound sales B2C contact center solutions 52

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. It’s no secret that many people can’t stand call centers…”.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Callminer

OCTOBER 22, 2019

Outsourcing a major part of your business is never an easy decision, but operating a contact center requires a significant investment in technology and staffing. For some companies, outsourcing call center services makes sense, while others are better served by keeping call center functions in-house.

Best practices 203

Best practices Call Center outsourcing Contact Center 203