ClearAction

DECEMBER 5, 2023

CX-Inspired Growth We all know the value of human-centered design: Start with a deep understanding of users’ situations before you begin creating something. Adapt quickly from user feedback frequently during development of your plan. Adapt quickly from ongoing feedback loops after you launch it.

Metrics 62

Metrics Chief Customer Officer Customer retention Strategic Value 62

JivoChat

JULY 3, 2022

Feedback and commenting. For example, you will know how to create empathy maps, user journey maps, and more effective workflows taking into account how our visual perception works. Design feedback. Main topics: Determining strategic value. Certificate: includes a certificate of completion. User Flows. Wireframes.

Best practices 75

Best practices Journey mapping Feedback Strategic Value 75

Integrity Solutions

MAY 24, 2023

When participants leave sales training, there must be a structured follow-up process that ensures: Accountability for real-world application Repetition Feedback on progress Positive reinforcement and supportive coaching For sales training and skills to turn into a way of doing business, they have to be hard-wired into the culture.

Sales 52

Sales Coaching Accountability Personalization 52

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.”

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

DECEMBER 29, 2020

Apply here: [link] Role: Senior Manager – Customer Success Location: Remote, OR, United States Organization: Nuance Communications As a Senior Manager – Customer Success, you will be accountable for leading the CS team to build and maintain relationships across customer decision-makers and influencers, including at the C-Suite level.

Best practices 10

Best practices Strategic Value Accountability Coaching 10

SmartKarrot

JUNE 18, 2021

Manage all aspects of client onboarding, including gathering information from customers, conducting webinar trainings and initial account setup. Influence future lifetime value through increased product adoption, customer satisfaction and overall health scores. Review meetings, creating roadmaps and strategy review.

Strategic Value 10

Strategic Value Finance Best practices Upselling 10

ChurnZero

JANUARY 4, 2019

The distinguishing factors of CSPs (rather than Account Plans) are: Owned by the customer and collaborated on with the CSM. These will be personalized, but technology-based, and will help CSMs to focus on the areas where they can provide proactive, strategic value to their customers.”

SaaS 49

SaaS Chief Customer Officer Education Consulting 49