Playvox

APRIL 19, 2023

Excellent time management is crucial in a contact center. Being able to strategically plan and prioritize tasks not only ensures your customers get the service and support they need in a timely manner, but it also increases agent productivity, decreases overall stress, and improves job satisfaction. What Is Time Management?

Time management 56

Time management Contact Center Management Schedule adherence 56

Playvox

JANUARY 25, 2024

And 46% of customers will buy more when given a personalized experience. Contact centers need to account for additional variables, such as agents who specialize in specific and/or asynchronous channels. These statistics highlight the importance and business value of satisfied customers.

Coaching 77

Coaching Contact Center Quality management Schedule adherence 77

Russel Lolacher

OCTOBER 16, 2022

In this episode of Relationships at Work, Russel chats with productivity expert and author Mike Vardy on our relationship with time management in the workplace and how we can look at it differently. Why “time management” is the wrong term. The trial and error of time management personalization.

Time management 98

Time management Management Personalization Government 98

Inbenta

JUNE 2, 2021

This can be an email account, a chat tool, or a project management system among other channels. Chatbots can give employees quick and accurate answers across all communication channels, while also sending personalized alerts and notifications to ease the new employee into the company. Chatbots can simplify onboarding.

Chatbots 83

Chatbots Self service Virtual Agent Morale 83

Comm100

OCTOBER 30, 2017

While it’s a wonderful thing to try to show you care, too many businesses miss the mark by buying gifts for customers that are boring, bland or thoughtless – think corporate personalized pens, coffee mugs or gift cards. At Christmas, it’s time for us all to count our blessings and share our goodwill with those who are less fortunate than us.

Morale 84

Morale Personalization Customer Service Accountability 84

Noble Systems

MARCH 19, 2021

The auto-attendant frees companies from needing to have a live person ready and waiting to answer every phone call. The IVR can also provide advanced features, such as self-service for items that don’t necessarily require a live person (ie, checking an account balance). Auto-Attendant and IVR. allow the number.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

Noble Systems

JULY 24, 2020

By ‘blending’ collectors, while waiting for an inbound call, they can make outbound calls or handle interactions on other channels to maximize their talk time. ACCOUNT OWNERSHIP & MANAGEMENT Improves Relationship Building. REAL-TIME MANAGEMENT TOOLS for Reporting & Monitoring.

Call Center 87

Call Center Technology Gamification Analytics 87