CSM Magazine

JANUARY 2, 2024

Predicting Customer Behavior Predictive analytics allows casinos to anticipate high roller behavior, enabling proactive measures to enhance the customer experience. Building Customer Trust Transparency is key in the high roller segment.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Callminer

AUGUST 1, 2017

Agent Desktops : Having a user-friendly desktop for agents so that they can efficiently have everything they need in one area is a great way to have a healthy AHT, and most importantly they can assist the customers efficiently and effectively. In return, the customer experience will improve and the agent frustration will be reduced.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

CrazyCall

JANUARY 11, 2019

Stay ahead of competitors and bring your top game to deliver the best customer experience. If your message matches your values and actions customer will gladly put their trust in your business. Proper standards may attract more profit than a product. How to deal with customers losing trust? On point UX/UI design.

Sales 83

Sales Advertising Marketing Chatbots 83

SmartKarrot

APRIL 17, 2023

It is a versatile chatbot capable of answering a wide range of questions and engaging in natural language conversations on various topics, including but not limited to education, entertainment, and technology. Choose a chatbot that offers robust support and maintenance options to ensure a seamless customer experience.

Chatbots 10

Chatbots Scripts Enterprise Personalization 10

AWS Machine Learning

NOVEMBER 22, 2023

Generative AI is empowering developers to reimagine customer experiences and applications while transforming virtually every industry. Organizations are rapidly innovating to create the right architecture for scaling generative AI securely, economically, and responsibly to deliver business value.

Engineering 108

Engineering Best practices APIs Government 108

JustCall

MARCH 9, 2023

Arrange Information or Entertainment for Queued Callers What do your callers do while they wait? After a few seconds, every beep and screech on the customer service line begins to annoy the customer more. While your customers wait, giving them something to listen to is a good strategy.

Contact Center 40

Contact Center Interactive Voice Response Scripts Self service 40