Accountability Contact Center Healthcare Virtual Agent 
SmartAction
DECEMBER 12, 2023
Whether it was feedback from Contact Center Directors, IT Managers, or C-level executives, every piece of feedback was a precious gem, helping us sculpt a better version of ourselves. If you want to build an efficient and effective contact center, we can help. Over the past few years, we’ve listened.
SmartAction
JANUARY 25, 2019
This is no less true in the pursuit of an improved CX, where advanced speech recognition capabilities have finally allowed contact centers to access the vast cognitive abilities that Artificial Intelligence (AI) self-service has to offer. Instructive Examples of AI Self-Service for Contact Center Leaders.
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EPIC Connections
FEBRUARY 19, 2019
This has kept the top three concerns of contact center executives fairly consistent over time. Each contact center has a variety of objectives they must achieve, from increasing the satisfaction of existing customers and improving the customer experience, to increasing efficiency and reducing operating costs.
SmartAction
APRIL 15, 2019
Delivery over the cloud has made integration with existing contact center systems easier and more seamless, as well. This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handled by live agents. Automate More with Virtual Agents.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
DMG Consulting
APRIL 16, 2019
Workforce Optimization Ushers in the Real-Time Contact Center. It’s hard to overstate how much the contact center technology sector has progressed in the past 15 years. Thirteen years ago, DMG Consulting published the book The Real-Time Contact Center. By Donna Fluss. who interact with them.
SmartAction
MAY 6, 2019
Delivery over the cloud has made integration with existing contact center systems easier and more seamless, as well. This combination has led to the growing adoption of AI-powered virtual agents to automate conversations traditionally handed by live agents.
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