Remove Accountability Remove Consulting Remove Revenue potential Remove Training
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Inside Customer Success: Winning by Design

Amity

Winning by Design is a premier provider of strategy consulting and coaching programs for SaaS Sales and Customer Success organizations. They are the leaders in SaaS Sales consulting and training, and have recently added Customer Success to their area of expertise. Are there a lot of consultants based in Toronto?

SaaS 84
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Interactions IVA: taking the dread out of contacting customer service

Interactions

We’ve got hundreds of millions of contact center conversation data that has trained Curo. What this really means for you is that you can hit the ground running with our AI because it’s designed for contact centers, faster to deploy into the market, and needs minimum training. The collaboration we have is consultative.

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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Even though the rate of expressed complaints is higher in the business-to-business world, the lost revenue potential of unexpressed (and, so, unresolved) complaints is significantly greater there because of the lifetime value of each customer. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

B2C 231
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Eliminating Experience Pain Points, and Creating Customer Satisfaction: Is This Ever Enough?

Beyond Philosophy

Even though the rate of expressed complaints is higher in the business-to-business world, the lost revenue potential of unexpressed (and, so, unresolved) complaints is significantly greater there because of the lifetime value of each customer. appeared first on Beyond Philosophy | CX Consultants | Customer Experience.

B2C 231
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Nov 24 – Customer Success Jobs

SmartKarrot

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Support driving revenue-generating opportunities through Salesforce stages to closure. Collaborate with sales leadership to design account handoff processes. Hire, train, and retain a team of account managers.

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May 19 – Customer Success Jobs

SmartKarrot

Client Training (facilitating educational programs) in sales and trading to support knowledge and advocacy of the MediaMath platform. Create account plans for your portfolio of customers, with the aim to create genuine value and maximize revenue potential.

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Dec 17 – Customer Success Jobs

SmartKarrot

Oversee the creation and direction of training materials that can be used to supplement customer onboarding and ongoing customer support. Work with the Talent Directors to scale their teams’ revenue by supporting commercial conversations. Identify opportunities for account growth within your managed accounts.