Calltools
APRIL 3, 2024
They can also help your contact center process more calls. When someone calls, your system can review the account’s history to address them by name and offer services that match their frequent needs. With this brief interaction, the caller feels acknowledged and your contact center works more efficiently.
Talkdesk
APRIL 15, 2019
Security is one of the most critical aspects of any enterprise cloud contact center. In this post, we cover the topic of infrastructure security, which covers nine areas: cloud security, encryption, password requirements, authentication requirements, network security, endpoint security, access control, customer data and audit.
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NobelBiz
FEBRUARY 21, 2023
Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. And complying with government and industry regulations is mandatory for any contact center.
NobelBiz
FEBRUARY 15, 2023
Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information. And complying with government and industry regulations is mandatory for any contact center.
NobelBiz
APRIL 30, 2024
Industry and Regulatory Compliance: Balto’s Role Balto , a prominent partner of NobelBiz, plays a critical role in ensuring that call center interactions adhere to industry standards and regulations.
NobelBiz
APRIL 30, 2024
Industry and Regulatory Compliance: Balto’s Role Balto , a prominent partner of NobelBiz, plays a critical role in ensuring that call center interactions adhere to industry standards and regulations.
Revation Systems
NOVEMBER 6, 2018
Looking specifically at the healthcare industry, the Health Insurance Portability and Accountability Act of 1996 (HIPAA) was created to better protect patient data; however, with the lack of an industry-standard cybersecurity framework, it isn’t accomplishing its intended goal. to avoid a data breach altogether.
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