Spearline

NOVEMBER 9, 2021

With customer-specific information presented automatically to the agent, a powerful personalised customer experience occurs. When a customer calls from a new originating number, the caller ID can be captured post-call and added to their CRM to enable greater personalisation in the future. Your solution?

Telecommunications 98

Telecommunications Telemarketing CRM Call flow 98

Spearline

FEBRUARY 1, 2022

KPMG Your contact numbers are critical to how your global customers view your brand. Most cloud-based call centers rely heavily on numerous carriers to support their complex infrastructure and ensure an excellent customer experience. New to Spearline? If you would like to find out more, we would love to speak with you!

Telecommunications 98

Telecommunications Call flow Call Center Enterprise 98

Spearline

APRIL 25, 2019

It is a technology that is often used in contact centers to identify the caller or the geographic location from which a call originated. Contact center software has several fantastic functions which leverage CLI presentation to improve business performance - for both inbound and outbound call flows. Your solution?

Call flow 40

Call flow Telemarketing Telecommunications CRM 40

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. is a global cloud contact center leader for customer-obsessed companies.

Cloud contact 71

Cloud contact Self service Contact Center Virtual Agent 71

Spearline

JUNE 5, 2019

Your local contact numbers are critical to how your global customers see your brand. Most cloud-based call centres rely heavily on numerous carriers to support their complex infrastructure and ensure an excellent customer experience. Spearline is the leading network intelligence company in the telecommunications industry.

Telecommunications 40

Telecommunications Call flow Enterprise Service level 40

JustCall

APRIL 5, 2023

Genesys CloudX Best-suited for: Genesys Cloud CX is best suited for mid-sized companies (51-1,000 employees) and the Telecommunications industry. Its simple onboarding process makes it quick and easy for customers to get started. Genesys CloudX Pricing Plans Genesys Cloud CX 1: $75.00 USD per user/month Premier: Starting at $32.29

voip 52

voip Interactive Voice Response APIs Contact Center 52