GetFeedback

JANUARY 28, 2020

Although customer retention is cheaper than acquisition, it’s easier said than done. It takes a lot of commitment and dedication to get customers to stay loyal to your business. In this article, we are going to talk about how to use social media to attract and retain customers. But how do you keep customers from leaving?

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

JivoChat

JULY 20, 2021

People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.

Customer retention 52

Customer retention Gamification Education Self service 52

Amity

JULY 30, 2018

It’s no secret that successful adoption plays a huge role in customer retention rates. As a CSM, improving product adoption should be a top priority for you in order to ensure your customers’ long-term success. Talk to your customers, don’t hide from them. Let's get started! Let's get started!

Brand ambassadors 174

Brand ambassadors Coaching Education Customer retention 174

CSM Practice

DECEMBER 19, 2021

Irrespective of your selection, the technology should help you measure the metrics that matter the most like: Net Retention Rate . Customer lifetime value (LTV). 360-degree Account health. This translates to increased productivity and enhanced customer engagement. Customer Retention increases as churn reduce. .

CRM 98

CRM Brand ambassadors Best practices SaaS 98

SmartKarrot

DECEMBER 19, 2022

As a Sr Director, Customer Success, you will participate in the development of the overall strategic plan for the Customer Success team; building a scalable model that can be used to support short and long-term goals. Collaborate with the sales team to achieve objectives and deliver an exceptional customer experience.

Brand ambassadors 19

Brand ambassadors Upselling Education Accountability 19

CSM Magazine

FEBRUARY 22, 2022

Other than building loyalty, this also ensures that your customers will act as brand ambassadors for your business, and spread the word about your product or service, resulting in better brand awareness, better positioning of your business, etc. 9 best ways to inform your customers in 2022. Create a blog.

Brand ambassadors 52

Brand ambassadors Education Sales Marketing 52

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. So, retaining customers becomes necessary for any company to sustain itself in this economic turbulence.

Customer retention 21

Customer retention Consulting Consulting Marketing 21