Accountability Bilingual agents Customer Support Marketing 
BlueOcean
OCTOBER 4, 2023
When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? You’ll want to ask about labor markets, hiring timelines, retention stats and more.
Certified Languages International
DECEMBER 22, 2023
By expanding multilingual capabilities, they can tap into an underserved demographic and increase market share. Benefits of Offering Multilingual Support There are many benefits for banks to offer multilingual customer support and services. Expanded customer reach by appealing to diverse communities.
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Certified Languages International
DECEMBER 22, 2023
By expanding multilingual capabilities, they can tap into an underserved demographic and increase market share. Benefits of Offering Multilingual Support There are many benefits for banks to offer multilingual customer support and services. Expanded customer reach by appealing to diverse communities.
Global Response
JUNE 20, 2023
As more businesses seek to expand operations into new markets, offer multilingual services, and scale without losing quality or proximity to their call centers, Tunisia rises up as a solution to many of these competing needs. For international companies, these languages are a must for customer support.
Global Response
NOVEMBER 14, 2023
Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.
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