BlueOcean

OCTOBER 4, 2023

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. But what mix of live agents versus AI is best for your business? You’ll want to ask about labor markets, hiring timelines, retention stats and more.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

IdeasUnlimited

JULY 4, 2022

For other types of businesses, the loss of customers can be even more damaging. In this article, we ask a simple question: why is multilingual support so essential? Importance of Multilingual Customer Support. This poses a challenge since you need to assemble a team of bilingual and multilingual agents.

Customer Support 98

Customer Support Bilingual agents Entertainment Call Center 98

Outsource Consultants

NOVEMBER 17, 2023

Geo-redundancy can enhance customer support, reduce costs, and support business expansion into new markets. When a disaster, unrest, or crisis plays havoc with call center operations, companies can keep essential customer support functions running from unaffected regions.

outsourcing 67

outsourcing Bilingual agents Education Call Center 67

Balto

JULY 21, 2022

Louis, MO — Balto, the #1 real-time guidance platform for contact centers with over 140 million guided conversations worldwide, announced today that its flagship product, Real-Time Guidance , is now available in Spanish — making it first in the market to offer conversation excellence at scale to U.S.

Bilingual agents 52

Bilingual agents Contact Center Coaching Sales 52

Certified Languages International

DECEMBER 22, 2023

By expanding multilingual capabilities, they can tap into an underserved demographic and increase market share. Benefits of Offering Multilingual Support There are many benefits for banks to offer multilingual customer support and services. Expanded customer reach by appealing to diverse communities.

Banking 52

Banking Customer Experience Bilingual agents Customer retention 52

Global Response

NOVEMBER 14, 2023

Not only do these customers have to navigate their questions and concerns, but they generally have to do it in a second or third language, rather than their own native tongue, resulting in higher miscommunications, lower customer satisfaction, more customer abandonment and so on. Multilingual customer support.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62

Certified Languages International

DECEMBER 22, 2023

By expanding multilingual capabilities, they can tap into an underserved demographic and increase market share. Benefits of Offering Multilingual Support There are many benefits for banks to offer multilingual customer support and services. Expanded customer reach by appealing to diverse communities.

Banking 40

Banking Customer Experience Bilingual agents Customer retention 40