BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Anexa BPO

SEPTEMBER 5, 2021

Over the course of eighteen months, consumers have fundamentally changed. By 2027, it’s projected that social commerce will account for $604 billion in sales. Social Commerce: This one speaks for itself. So how can a BPO / outsourcing company like Anexa impact your company’s ability to harness this potential?

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Quality Contact Solutions

DECEMBER 31, 1969

By Nathan Teahon, Strategic Account Director. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual agents can be really valuable depending on the type of and area you call. As a result, it is not uncommon to see higher rates for bilingual services. (I

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40

Global Response

JUNE 20, 2023

Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. How many agents will you need to hire to achieve your goals? In addition, you’ll need to account for the regulatory side of things as well as the vision and operations of your call center.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

NOVEMBER 14, 2023

42% of consumers say they never purchase products and services when they can’t access them in their own language Of course, customers are more satisfied when they get service in their own language. The Challenges of Multilingual Customer Support Of course, multilingual customer support isn’t without its own challenges.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62