BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

JUNE 20, 2023

Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. How many agents will you need to hire to achieve your goals? In addition, you’ll need to account for the regulatory side of things as well as the vision and operations of your call center.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Global Response

NOVEMBER 14, 2023

The Business Benefits of Multilingual Support The data doesn’t lie: multilingual support doesn’t just enhance customer satisfaction and loyalty, it creates it. The Challenges of Multilingual Customer Support Of course, multilingual customer support isn’t without its own challenges.

Call Center 62

Call Center Bilingual agents outsourcing Telemarketing 62