Accountability Average Handle Time Bilingual agents Course 
BlueOcean
OCTOBER 4, 2023
The same is true for first call resolution and average handle times. Data from ICMI also reveals that 76% of call center professionals believe bilingual support improves the customer experience, brand loyalty, and customer satisfaction. So, of course, we’re biased. The most recent census reports that 21.4%
Global Response
JUNE 20, 2023
Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. How many agents will you need to hire to achieve your goals? In addition, you’ll need to account for the regulatory side of things as well as the vision and operations of your call center.
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