BlueOcean

OCTOBER 4, 2023

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Anexa BPO

SEPTEMBER 5, 2021

Over the course of eighteen months, consumers have fundamentally changed. Anexa is a veteran in the outsourcing industry, with an exceptionally skilled workforce of bilingual agents who recognize the importance of the 2021 ‘customer experience’ and specialize in delivering just that.

outsourcing 40

outsourcing Bilingual agents Customer centricity Outbound sales 40

Global Response

APRIL 27, 2023

Cons of Domestic Call Center Outsourcing Of course, outsourcing domestically isn’t a magic bullet, and it’s not the right option for everyone. However, per-agent costs are higher for onshoring compared to nearshore or offshore outsourcing. There are some clear downsides to domestic call center outsourcing as well: Higher labor costs.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Global Response

APRIL 17, 2023

Many offshoring companies offer multilingual support, but their agents are more likely to be fluent in languages that are less common in the US and Canada. Feature #2: Experienced Agents Similarly, the overall experience and expertise of your BPO call center’s agents will make or break your call center outsourcing experience.

Call Center 62

Call Center outsourcing Bilingual agents Chatbots 62

Global Response

SEPTEMBER 11, 2023

Ideally, your call center partner should provide access to experts and experience you don’t have in-house, whether that’s bilingual agents, experienced CX leadership or something else. Global Response has been operating call centers for 40+ years!) If they don’t have this kind of information publicly available, ask!

Call Center 62

Call Center outsourcing Telemarketing Bilingual agents 62

Global Response

JUNE 20, 2023

Challenges and Mitigation Strategies Of course, every outsourcing location has challenges that must be accounted for. Of course, all of this is just a brief overview—which highlights how much complicated work goes into starting your own call center. Of course, it depends on the call center.

Call Center 62

Call Center outsourcing Bilingual agents Education 62

Quality Contact Solutions

DECEMBER 31, 1969

If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual agents can be really valuable depending on the type of and area you call. As a result, it is not uncommon to see higher rates for bilingual services. (I It will make or break a calling campaign.

Call Center 40

Call Center Telemarketing Bilingual agents outsourcing 40