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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

So, of course, we’re biased. We believe that your French-Canadian consumers deserve support from agents who understand not only your brand, but also understand the consumer landscape and consumer support expectations in Canada. There are, of course, pros and cons to this option. The most recent census reports that 21.4%

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Ecommerce , CX and the ‘New Normal’ – BPO / Outsourcing Companies Support Brands

Anexa BPO

Over the course of eighteen months, consumers have fundamentally changed. In the interest of identifying, and capitalizing on these massive changes and 2021 ecommerce trends, there has never been a better time for brands and companies to include BPO (outsourcing) as part of their business model. Give us a call today.

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Tunisia Call Centers: Are They Right for Your Organization?

Global Response

In this article, we’ll walk through the advantages and challenges of outsourcing to Tunisia so you can easily decide if it’s the right location for your call center outsourcing. Outsourcing to Tunisia offers a balance of both affordability and quality. What challenges should you be aware of when outsourcing to Tunisia?

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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

By Nathan Teahon, Strategic Account Director. It’s much more difficult to justify a price break if the campaign is overly small, and many outsourced call centers will require a minimum of hours or FTE’s to agree to take on the work altogether. As a result, it is not uncommon to see higher rates for bilingual services. (I

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Multilingual Support: Expanding Reach with Retail Call Center Services

Global Response

One of the biggest concerns with outsourcing customer service is whether or not agents will be able to speak English well enough to provide effortless and easy communication—and avoid misunderstandings—with customers. While this is obviously essential, what about your customers who don’t speak English as a first language themselves?