ChurnZero

JANUARY 13, 2023

As more mundane tasks are automated by machine learning and AI, people have increasingly more time to devote to developing relationships with customers. With its ability to comb through big data sets like email faster and more accurately than humans, AI will help more product teams maintain product-market fit.

Chief Customer Officer 98

Chief Customer Officer Sales Customer centricity SaaS 98

ClearAction

JUNE 8, 2015

While formal CX management is a relatively new endeavor for many companies, the experience of customers has in fact been managed by various people all along. Members are unclear of what Customer Experience means. Poor definition or scope — @MarkOrlan. We all want to win with customers.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

ProProfs Blog

JUNE 30, 2020

Navigate when office politics is on the rise. But it definitely gives a great insight into how leaders can bring a lot on the table easily. Chief Customer Officer 2.0. Want a proven framework to help you launch and advance the customer experience transformation in businesses in every vertical around the world?

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

C Space

AUGUST 5, 2019

What accounts for that success? You need crisp definitions, not just of the mathematical formulas but of these concepts and of these tactics. My first book, Customer Centricity, was more motivational, definitional, aspirational. Research experts even more vital in big data era. That stuff is hard!

Marketing 61

Marketing Customer centricity Big data Finance 61

ChurnZero

JUNE 3, 2022

You Mon: Accountability. If you’re delivering something as a service, whatever it is, because [the customer] can switch, you better do it right. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. I would have thought it’d be big data, etc.

SaaS 52

SaaS B2B Upselling Metrics 52

ChurnZero

JUNE 3, 2022

You Mon: Accountability. If you’re delivering something as a service, whatever it is, because [the customer] can switch, you better do it right. You’re accountable every day, every month, every year. However often your renewal cycle is, you’re accountable. I would have thought it’d be big data, etc.

SaaS 52

SaaS B2B Upselling Metrics 52

SmartKarrot

MARCH 3, 2022

In today’s age of big data, no business can dream of being successful without being data-driven. For any business to be successful it has become imperative to be data-driven. These data come from customers, clients, internal processes, and other stakeholders.

Government 10

Government Chief Customer Officer Analytics Big data 10