CustomerSuccessBox

JUNE 20, 2022

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. Under all the fancy showbiz lies the fact that running a SaaS business is very challenging. Benefits of having a Customer Success Software for your SaaS business-.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

CustomerSuccessBox

OCTOBER 4, 2021

SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. SaaS businesses aim at being customer-centric. A study shows that customer-centric businesses are 60% more profitable than their counterparts. How to Manage your Tasks.

Customer centricity 52

Customer centricity SaaS Big data Accountability 52

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. She instantly thinks about Mr. X, who has been the focus of numerous previous case studies and whose product usage has been positive. They’re a BIG churn risk. Just imagine the enormity of untracked data.

Upselling 52

Upselling Calibration Engineering Big data 52

CustomerSuccessBox

MARCH 14, 2022

Description: “Be more data-driven!” Surprisingly, those same SaaS executives routinely make bad decisions simply because they misinterpret their data. Becoming data-driven isn’t about using data–it’s about using data correctly. That’s the mantra from the senior bosses, but what does it mean? Enroll here.

Journey mapping 52

Journey mapping Accountability Construction Management 52

ProProfs Blog

JUNE 30, 2020

I include case studies of role-model companies that will inspire any organization to kick-start its own revolution… an amazement revolution!”. How to Revolutionize Customer Employee Engagement with Big Data and Gamification. The SaaS Sales Method for Customer Success and Account Managers. Loyalty 3.0:

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Natalie Petouhof

SEPTEMBER 3, 2015

Bluenose Analytics offers a customer success platform that allows SaaS businesses to manage customers with complete visibility, a robust early warning system, and built-in playbooks. Get warnings when an account is a churn risk. Suggest accounts that are ready for an upgrade. Account-based reports. Early warning system.

Management 40

Management Sales Engineering SaaS 40