SmartKarrot

NOVEMBER 8, 2022

Work with the team leaders to manage ongoing CS activities: onboarding, training, customer support, customer success management, and customer education. Support the Business of Law sales teams (both new business and account management) throughout the new client and renewal sales cycles. Apply here: [link].

Coaching 19

Coaching Customer advocacy SaaS Strategic Value 19

CSM Practice

FEBRUARY 20, 2020

Advanced health score includes a dashboard to track the CSM in charge of making the customer healthy, their progress, and the health trends of the account. Value; Prove quantitative and strategic value delivered. This can start with education about the value of customer success and its data. Introduction.

Analytics 52

Analytics Customer centricity Metrics Accountability 52

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. One customer success trend I’m seeing is the need to develop more repeatable customer education programs. More and more, customers are seeking out companies that share their values.

SaaS 73

SaaS Chief Customer Officer Education Consulting 73

SmartKarrot

DECEMBER 29, 2020

Apply here: [link] Role: Senior Manager – Customer Success Location: Remote, OR, United States Organization: Nuance Communications As a Senior Manager – Customer Success, you will be accountable for leading the CS team to build and maintain relationships across customer decision-makers and influencers, including at the C-Suite level.

Best practices 10

Best practices Strategic Value Accountability Coaching 10

ChurnZero

JANUARY 4, 2019

So, without further ado, here are twenty-two trends, best practices and predictions for the year ahead. One customer success trend I’m seeing is the need to develop more repeatable customer education programs. More and more, customers are seeking out companies that share their values.

SaaS 49

SaaS Chief Customer Officer Education Consulting 49