pindrop

APRIL 30, 2020

Business continuity plans have been pressure tested beyond their author’s expectations, with the effects felt in operations, security, and customer experience. As a critical customer interface, contact centers have felt the effects directly, regardless of geography and industry.

Contact Center 75

Contact Center Banking Government At home agents 75

CrazyCall

MAY 7, 2019

Any time you call customer service or get a sales call you can hear the same phrase. With proper use of call recording software, you can improve both the quality of your customer service and your product. Call recordings can even be used to UX/CX research purposes as a great source of customer’s insights and stories.

Call Logging 87

Call Logging voip industry standards Finance 87

JustCall

APRIL 18, 2023

Limited Retrieval and Confidence Customers may not retrieve MMS messages due to a lack of awareness or a general lack of trust in light of rising security threats, which can reduce the efficacy and reach of MMS messaging campaigns. With MMS, the story is somewhat similar, except with a few modifications to accommodate rich media.

voip 52

voip Marketing Feedback Enterprise 52