Accountability Banking Customer emotions How To 
Beyond Philosophy
MARCH 17, 2022
So, if you are not managing the emotional side of your experience, then you are not giving yourself any room for loyalty to form. . Make a Deposit in the Customer’s Emotional Bank Account. We bring this concept of the emotional bank account into our work in our global Customer Experience consultancy.
PeopleMetrics
NOVEMBER 1, 2022
Customers evaluate the businesses they interact with everyday on a variety of factors, including price, quality, and the overall customer experience. Creating a positive customer experience (CX) is for all types of businesses, including essential services like banking. What do customers expect from banks?
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Beyond Philosophy
DECEMBER 19, 2016
In our customer experience consultancy, we help companies design a customer experience that that fosters customer loyalty and engagement by taking customers’ emotional behavior into account. However, to effectively use company values to build customer loyalty, you have to actually mean what you say!
Beyond Philosophy
JANUARY 26, 2015
They were a real-time cautionary tale we all witnessed in the recent past of how to mishandle a data breach rollout. Customers are nervous about their data security. If you enjoyed this post, you might be interested in the following blogs: The Draining of Target’s Emotional Bank Account.
Callminer
AUGUST 6, 2019
Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. To make the right buying decision, follow these expert tips and suggestions on what to look for and how to evaluate potential call center software solutions. . Be mindful of integrations. Service is a big part. “As
JustCall
MARCH 14, 2023
This can help companies protect their customers’ data and prevent fraudulent activities. Customers may feel uncomfortable if companies use AI in a way that feels intrusive or violates their privacy. However, providing exceptional customer service requires more than just good intentions.
Beyond Philosophy
FEBRUARY 28, 2016
In this post, we’ll address what this, prospectively, means to service groups in better understanding how to optimize this component of the customer journey. Not too long ago, a major high-tech company asked Beyond Philosophy to provide insight into our methods for journey-mapping their multi-channel customer service experience.
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