Inbenta

FEBRUARY 27, 2020

Discretion: calling a bank or insurance company contact centre while being at work would probably not be appreciated by our colleagues (and even less so by our boss!). A 24/7 channel: we can send emails whenever we need to and we can read the answer in detail whenever we want, which is not the case for phone calls.

Management 75

Management Engineering Self service Call Logging 75

Callminer

AUGUST 6, 2019

Predictive Dialer: An automated calling system, typically used for sales. Call Accounting: Also known as call logging, these tools collect and record phone usage within a call center. Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

JustCall

FEBRUARY 28, 2024

Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. You can run multiple campaigns, record calls and it has time zone restriction as well which makes it easy to stay in compliance.” – David H., Account Executive. Insurance Broker.

Real estate 52

Real estate CRM Sales Analytics 52

JustCall

FEBRUARY 25, 2020

A well-stacked tech stack for financial services should comprise key categories like Communication, Helpdesk and Shared Inbox, Accounting, CRM and Product Management. For instance, updating clients regarding accounts and transactions, newly introduced features of the product in the market or new investment opportunities. Communication.

Finance 59

Finance CRM Accountability Sales 59

CrazyCall

MAY 7, 2019

With technology development, all you need is proper call recording software and storing space to record your calls automatically. Call recordings are made with the intention to store conversations. Customers can be a source of insights, that would never reach your ear if it weren’t for call recording software.

Call Logging 87

Call Logging voip industry standards Finance 87

Tenfold - Contact Center Blog

DECEMBER 28, 2017

While agents hold the keys to your company’s success, they are also the most expensive resource you have – accounting for 60% to 70% of expenses in a contact center. Depending on organizational needs, call centers can implement an array of different technologies, from basic to sophisticated.

call center workforce 54

call center workforce Call Center Technology Management 54