Peter Lavers

JUNE 29, 2017

Systemic is defined as “of or relating to a whole system, especially as opposed to a particular part”, which in business infers a holistic approach, taking into account all the variables and soft/hard factors that affect the desired commercial and experiential outcomes.

Management 79

Management Benchmark B2C Banking 79

JustCall

DECEMBER 7, 2022

With these, you can benchmark your team’s performance against its goals and decide on appropriate incentives and training programs. Annual revenue per user or account (ARPU/ARPA). It is the mean revenue from customer/account/product/service/geography over a specified period. Salesforce CRM Analytics (formerly Tableau CRM).

Analytics 52

Analytics Sales CRM Metrics 52

Nicereply

NOVEMBER 30, 2021

Customer churn is an unpleasant reality of any business, both B2C and B2B. In fact, the Client WinBack Benchmark Study found that 26% of clients return with a strategic win-back campaign, their customer lifetime value doubles, and the ROI for reactivating past clients is 32X or more. The Bottomline.

Surveys 104

Surveys B2C Benchmark Accountability 104

Totango

FEBRUARY 15, 2019

Account ID. Account ID *. Please note that this record format applies for both B2B and B2C. In a B2B scenario, it is important to count both individual users and, at the same time, associate those users with their respective accounts. These counters track resources created on behalf of users and accounts.

SaaS 70

SaaS B2C B2B Metrics 70

PeopleMetrics

FEBRUARY 25, 2022

An effective strategy takes both types of touchpoints into account, including those that do not involve direct interactions between customers and your employees. For example, B2B and B2C voice of customer programs have several critical differences to understand as you start collecting data. How is CX different from market research?

Customer Experience 71

Customer Experience Journey mapping Feedback Metrics 71

Lumoa

APRIL 24, 2018

Peter Lavers Customer Experience and CRM Expert. NPS is NOT the answer to everything like some would have us believe - especially in corporate / B2B key account management where long-term trust and relationship quality are key. Mitch Lieberman CRM Industry Advisor, Speaker, Award-winning Blogger. blog linkedin twitter Why?

Consulting 135

Consulting Consulting Metrics Feedback 135

JustCall

OCTOBER 6, 2022

That’s because B2B sales have a higher average ticket size than B2C sales, take less time per deal, and are much easier to close. But even with these advantages, scaling B2C sales is still more straightforward: You can hire more people who will sell more products at a lower margin per sale. How to Scale B2B Sales?

B2B 10

B2B Sales B2C Finance 10