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Building scalable, secure, and reliable RAG applications using Knowledge Bases for Amazon Bedrock

AWS Machine Learning

Here are some features which we will cover: AWS CloudFormation support Private network policies for Amazon OpenSearch Serverless Multiple S3 buckets as data sources Service Quotas support Hybrid search, metadata filters, custom prompts for the RetreiveAndGenerate API, and maximum number of retrievals.

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Architect defense-in-depth security for generative AI applications using the OWASP Top 10 for LLMs

AWS Machine Learning

In addition to awareness, your teams should take action to account for generative AI in governance, assurance, and compliance validation practices. You should begin by extending your existing security, assurance, compliance, and development programs to account for generative AI.

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Evaluate large language models for quality and responsibility

AWS Machine Learning

The sheer number of metrics make it hard to filter down to ones that are truly relevant for their use-cases. Amazon SageMaker Clarify now provides AWS customers with foundation model (FM) evaluations, a set of capabilities designed to evaluate and compare model quality and responsibility metrics for any LLM, in minutes.

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Philips accelerates development of AI-enabled healthcare solutions with an MLOps platform built on Amazon SageMaker

AWS Machine Learning

These capabilities are essential for demonstrating compliance with regulatory standards and ensuring transparency and accountability in AI/ML workflows. AI/ML specification report generation for regulatory compliance AWS maintains compliance certifications for various industry standards and regulations.

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Your guide to generative AI and ML at AWS re:Invent 2023

AWS Machine Learning

In this talk, learn how leaders are modernizing their data foundation, selecting industry-leading foundation models, and deploying purpose-built accelerators to unlock the possibilities of generative AI. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics.

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Improving Customer Service in BPOs with Multi-Tenant Contact Center Software

Hodusoft

Sophisticated multi-tenant contact center software comes with built-in integrations or APIs (Application Programming Interfaces) that allow seamless integration with popular CRM, helpdesk, and other business systems. With so many customers valuing first-call resolution ( FCR ), the industry standard of 75 percent feels inadequate.