solution-partners 
Revation Systems
JUNE 15, 2020
1% Fairview Health Services has notably improved the contact center's abandonment rate (now at less than 1%). In 2012, Fairview Health Services began searching for a more efficient patient transfer solution. This resulted in long call center wait times and higher abandonment rates. It was time for a change.
Fonolo
MAY 13, 2019
To meet the varied needs of its customers requires a flexible and knowledgeable employee base that has been nurtured and educated. The internal model is built on the premise of post-secondary education, a path for employees to earn a degree in three phases. The Contact Center Guide to Managing Spikes in Call Volume.
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Global Response
MARCH 27, 2023
These four attributes are core components of any good customer service solution—but in a competitive market, good isn’t always enough. When this is the case, outsourcing some or all of your customer service to a trusted partner is the most efficient way to scale up your business and improve speed of service. Self-service solutions.
JivoChat
APRIL 16, 2023
Partner with reliable logistics providers who can handle orders quickly and securely and set up a return policy that is both customer-friendly and cost-effective. Companies should also utilize segmentation, personalization, and automation solutions to optimize their emails for maximum impact. Last, make your delivery process efficient.
Enghouse Interactive
SEPTEMBER 10, 2020
The most important observation was the impact associated with the type of self- service requests – digital-based interactions grew significantly more (at an average rate of 65%) than voice-based requests, illustrating the reality that contact centers – as configured – were ill-equipped to deal with the increased demands. .
Fonolo
AUGUST 29, 2019
More and more organizations are forcibly directing customers to self-serve solutions. Replacing hold-time with a call-back is a no-brainer: It eliminates something that customers universally dislike, while lowering abandon rates. Chatbots, IVRs, crowd-sourcing and more are the first gauntlets that customers have to pass.
Fonolo
MARCH 17, 2020
Joining in the conversation was Jessica Cryer, VP of Business and Customer Service strategy at Hyundai partner CSPN (Customer Service Professionals Network). Talking to Don Romano is an education. Fonolo’s award-winning solutions are trusted by a growing list of call centers that aim to enhance the customer experience.
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