The ROI of Call-Backs for Your Call Center [eBook]
Fonolo
OCTOBER 31, 2017
When deployed correctly, call-backs can deliver concrete ROI through several paths: lowered abandon rates, shorter handle time, reduced telco cost and more consistent call volume. It will draw from our experiences deploying Fonolo’s cloud-based call-backs, but the concepts are equally applicable to any call-back solution.
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