The Complete Guide to Visual IVR
Fonolo
JUNE 22, 2023
Visual IVR – now known as Fonolo’s Web Call-Backs – was one of the first self-service technologies to have a hugely positive impact on the customer experience. Read on for a crash course! For example, if a customer issue is too complex to solve through self-service , you can offer them a scheduled call-back from an agent.
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