How to Enhance CX Metrics Strategically
Outsource Consultants
APRIL 18, 2024
In a recent article for CXM Today, we gave our complete guide to call center tools and metrics to drive CX growth. SL% (Service Level): Percentage of calls answered within a predefined time frame. Abandonment Rate: Rate at which customers disconnect before reaching an agent. We encourage you to check it out.
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