Fonolo

MAY 16, 2023

Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer’s experience. But without proper data analysis and interpretation, contact centers – and the businesses they serve – may not reach their full potential. Analytics are also called key performance indicators or KPIs.

Call Center 91

Call Center Analytics Abandon rate First call resolution 91

JustCall

JANUARY 29, 2024

With JustCall, your agents can connect instantly with time-sensitive and high-priority leads, lowering abandonment rates and packing in more deals in minimum time. Plus, JustCall has predictive and auto dialers that minimize call drop rates and boost outreach. AI Support: Convoso’s voso.ai What is JustCall Sales Dialer?

Sales 52

Sales Abandon rate APIs CRM 52

Balto

NOVEMBER 28, 2023

Artificial intelligence (AI) has introduced a wide range of solutions that enable faster, more accurate, and more efficient call center quality management. Today, we’ll explore the different opportunities that integrating AI into your call center’s quality management efforts can open up for your business.

Quality management 52

Quality management Call Center Management Contact Center 52

3CLogic

JUNE 23, 2023

Customer Experience in the Age of AI AI suddenly seems unavoidable — sweeping into every sector of our lives from, ostensibly, out of nowhere. One of the most exciting frontiers in AI is in the realm of voice technology — especially for customer experience and service management. What is Voice AI?

Customer Experience 52

Customer Experience Self service Scripts Abandon rate 52

Lumoa

SEPTEMBER 30, 2022

Plus, their customers are also two times more likely to try new products or services. . This, in turn, allows you to build better products and features designed to meet your customers’ biggest needs, all while making timely adjustments that produce better results. . Improving Products and Services Through Big Data.

Banking 94

Banking Customer Experience Big data Chatbots 94

JustCall

FEBRUARY 28, 2024

While its AI-powered calling helps some, it might not fit your needs. Several competitors offer strong auto dialer features at more affordable rates, letting you streamline calls without breaking the bank. Explore these options to find a cost-effective solution that boosts your team’s productivity and ROI.

Real estate 52

Real estate CRM Sales Analytics 52

Netomi

MARCH 24, 2023

Customer service (CS) platforms have been adopting conversational AI at incredible rates as consumers expect a higher quality customer experience. For example, their AI solution is relatively weak as it relies solely on keyword matching, resulting in limited and inaccurate responses to customer inquiries like the ones shown below.

Chatbots 52

Chatbots Abandon rate Contact Center Upselling 52