JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). International calling and localization: A local number helps you build trust with your prospects.

Sales 52

Sales CRM Scripts APIs 52

JustCall

OCTOBER 22, 2020

The ideal software for outbound sales campaigns, an auto-dialer increases sales productivity by as much as 200%. An auto dialer is software that dials up each contact from your database. The auto dialer software usually comes as a part of a cloud-based phone system. . How Does the Auto Dialer Software Work?

Real estate 76

Real estate CRM Banking Outbound sales 76

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Best practices 98

Best practices Call Center Gamification Contact center software 98

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

Tenfold - Contact Center Blog

JULY 9, 2018

How does a contact center know it’s consistently delivering high quality service? Here’s a list of the most crucial metrics that inbound call center must measure. First Contact Resolution. First Contact Resolution (FCR) is an essential part of managing your company’s relationship with your customers.

Metrics 78

Metrics Call Center Schedule adherence Abandon Call 78

JustCall

AUGUST 21, 2020

Medical call centers have ramped up the patient-provider relationship in the healthcare industry. hospitals employ call centers for a variety of purposes and that number is steadily increasing. Setting up a healthcare call center is the need of the hour. So, here's how you set up a medical call center.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

Tenfold - Contact Center Blog

OCTOBER 4, 2017

Call queues are central to the effectiveness of call centers and customer service. Call centers use a variety of methods, tools, and practices to lower the average time that a caller spends in the call queue. What is a Call Queue? What is a Call Queue?

Call Center 66

Call Center Interactive Voice Response Abandon rate Management 66