TechSee

JANUARY 30, 2018

It’s a beautiful day in 2030 and I’m relaxing with my entertainment system. Imagine that a company has several thousands of customer service agents, and that each of them captures 2-3 images during every technical support call, tagging each image with the device model and specific technical issue. Please fix it.”.

Technical Support 116

Technical Support Entertainment Enterprise Customer Service 116

JustCall

OCTOBER 16, 2023

Unsurprisingly, data predicts that augmented reality and virtual reality in the healthcare market will reach USD 11.3 billion by 2030. Increased digitization in healthcare only means that customers want instant, relevant, and convenient support, specifically for after-hours healthcare services.

Healthcare 52

Healthcare Interactive Voice Response Wait times Abandon Call 52

Global Response

DECEMBER 21, 2023

Today, customer service outsourcing includes functions like: multi-channel and omnichannel support email and SMS customer support clienteling and luxury customer service help desk and Tier II technical support customer loyalty and retention multilingual customer service 24/7 service and overflow support and more!

outsourcing 62

outsourcing Customer Service Metrics Best practices 62

SmartKarrot

APRIL 17, 2023

They can be used for a range of tasks, including customer service, sales, and technical support. Measuring the Success of AI Conversational Intelligence in Customer Success According to Hootsuite , by 2030, the global conversational AI market size is projected to reach $32.62

Upselling 10

Upselling Chatbots Virtual Agent Coaching 10