2026 Analytics Personalization Self service 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. Along with huge cost savings, AI will be a tremendous boon to customers longing for better self-service, and agents who need relief from repetitive taskwork. Call analytics.
3CLogic
NOVEMBER 27, 2023
of agent interactions are AI-automated, Gartner expects that number to rise to 1-in-10 by 2026 — or higher. That’s a boon for any customer or employee support team, potentially saving up to $80 billion in labor costs per year by 2026. That, matched with access to customer profiles in SAP, can create overall better service outcomes.
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3CLogic
APRIL 29, 2024
For enterprises in any industry, leveraging the right technology is critical to meeting service expectations and maintaining a competitive edge. Enterprise leaders are well aware of this, ranking technology enablement for employees, employment of advanced analytics, and an improved experience as top priorities for 2024.
3CLogic
JANUARY 24, 2024
As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. in 2022 — dissatisfaction and frequent complaints from customers are rising.
CSM Magazine
NOVEMBER 14, 2023
Leading research and consulting firm Gartner predicts that Conversational AI will reduce contact centre labour costs by $80billion in 2026 and over the same period, one in 10 agent interactions (10%) will be automated, an increase from an estimated 1.6% of interactions today.
Callminer
DECEMBER 17, 2019
Tools like speech analytics solutions help monitor QA, ensure compliance, and provide insights that aid in agent performance management , as well. “When asked what the most frustrating aspect of a customer service experience is, over a third of U.S. billion by 2026, registering a healthy CAGR in the forecast period of 2019-2026.
CustomerSuccessBox
MARCH 2, 2022
million in USD (2026). from 2021 – 2026. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. In the competitive scenario, enterprises are leveraging personalized service by collecting data to give the best customer experience.
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