Crystal Ball – The Call Center of the Future: 2025
Expivia
APRIL 1, 2021
Crystal Ball – The Call Center of 2025. How we route has evolved from the longest wait time to skills-based routing. AI chatbots are starting to catch up with the self-service model. Let’s talk about the future. Some of these trends are coming quickly, but many won’t be widely accepted for another few years.
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