ShepHyken

JUNE 28, 2019

Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today. In the contact center industry, for example, there are fewer phone conversations going into customer support centers than in the past. And yet, a net gain in human jobs is also expected.

Contact Center 281

Contact Center Self service Banking Airlines 281

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. READ THE FULL GUIDE: Contact Center Trends 2023. (It

Contact Center 87

Contact Center Interactive Voice Response Self service Call Center 87

DMG Consulting

SEPTEMBER 29, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . DMG Consulting LLC , a leading provider of contact center and back-office market research and consulting services, today released its 2022 – 2023 Interaction Analytics for the Enterprise report.

Consulting 48

Consulting Consulting Enterprise Analytics 48

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.

Technical Support 104

Technical Support Call Center Technology Enterprise 104

SharpenCX

DECEMBER 2, 2020

We’re diving in on what changes you can make in your call center in 2021 to align with these three trends that are here to stay. . How to evaluate tools and build resilience into your contact center. Can you customize how you report on agent and contact center data? How can we improve your training and coaching?

Call Center 128

Call Center Customer Service Contact Center Metrics 128

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. Working in customer support can be challenging, and 87% of contact center agents report high or very high levels stress levels. A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million.

Chatbots 52

Chatbots Wait times Healthcare Banking 52