Hodusoft
MARCH 13, 2024
This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. What English author John Philips said for technology tools in general could be said for contact center software in particular.
NobelBiz
FEBRUARY 21, 2023
Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.
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NobelBiz
FEBRUARY 15, 2023
Regulations designed to protect individuals’ personal information are followed by businesses around the world. Some of the most widely used norms set by contact center regulators are: HIPAA (The Health Insurance Portability and Accountability Act) a privacy law that prevents the unauthorized disclosure of private health information.
Avaya
JUNE 24, 2019
Gartner predicts that by 2025 , the average contact center organization will be exploiting these benefits to better equip staff and enhance service. Should a customer want to escalate a bot conversation to a live person, all context gathered during the interaction will be made easily accessible to the agent.
Hodusoft
JANUARY 1, 2024
The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services. That number was 197 million in March 2021.
SharpenCX
DECEMBER 10, 2019
Will you be one of the 52% of contact center leaders who plans to unify their systems by 2025? Or, will you be one of the 60% of contact centers to intelligently route customers based on agent skills, urgency, lifetime value, or personality in the next five years?
SharpenCX
AUGUST 21, 2023
Add customization and personalization. Customization and personalization in customer support and up-selling can help — but it’s important to track your ROI with measurable goals: “Integrate data from [app] by [date] to include personal details in 50% of new call center messages.” The result?
Expert insights. Personalized for you.
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