2025 Banking Personalization Self service 
TechSee
SEPTEMBER 10, 2019
Research indicates that by implementing AI in their customer-facing operations, companies can expect to save approximately 30 billion customer service hours and realize $8B in savings thanks to customer self service. As self-service technology becomes more sophisticated, both consumers and enterprises are feeling the benefits.
ShepHyken
JUNE 28, 2019
Yet bank employees did not disappear with the advent of the ATM. Airline agents are still at check-in counters to guide passengers after self-service kiosks and to arrange complicated ticketing. Researchers predict that machines will perform more than half of current workplace tasks by 2025, up from 29 percent today.
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Expivia
APRIL 1, 2021
Crystal Ball – The Call Center of 2025. Now, we are moving beyond that to predictive behavior routing which takes the personality profiles of the customer as they call in; this matches them with agents of similar profiles who are available to take a call. AI chatbots are starting to catch up with the self-service model.
Toister Performance Solutions
NOVEMBER 7, 2017
A self-service portal allows us to troubleshoot our devices without calling support. The Zendesk Answer Bot Customers often prefer self-service. A challenge occurs when customers can't get the answer they want via self-service so they grudgingly contact the company for live support. Enter Answer Bot.
Avaya
JUNE 26, 2019
Research suggests five essential investments for navigating the contact center of the future: Effortless self-service: Gartner predicts that by 2023, customers will prefer to use speech interfaces to initiate 70% of self-service interactions, rising from 40% in 2019.
Hodusoft
JANUARY 1, 2024
The Rise of Virtual Banking: Contact Center Software as the Backbone of Remote Financial Services Over the past few years, the state of virtual banking has evolved greatly with financial institutions utilizing digital technologies to provide innovative and expedient banking services.
Comm100
NOVEMBER 13, 2022
Fast forward to 2025 and it’s predicted to be worth over $580 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. These are ‘trained’ from existing reference materials like a knowledge base or FAQ bank. Provides a self-service option.
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