Manage High Call Volume with Ease Using IVR Automation: A Complete Guide
JustCall
OCTOBER 16, 2023
High call volumes can swiftly engulf customer service teams, disrupting structured processes and spawning chaos. This reality yields longer wait times, ballooning queues, and plummeting customer satisfaction , with many businesses only able to address 37.8% Challenges of Handling High Call Volumes without IVR Automation 1.
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