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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business.

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What skills do customer success professionals need in 2024?

ChurnZero

How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.

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The Power of Purging Perfunctory Performance

Horizon CX

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

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How Computer Vision Applications are Changing the World

TechSee

billion by 2024, representing a CAGR of 7.8%. Retail innovations like Amazon Go have captured the headlines recently, but over the past few years, Computer Vision applications and technologies have been successfully integrated into the CRM domain, from sales and marketing to customer assistance and retention. billion in 2019 to USD 17.4

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Chatbots in Telecom: Top 5 Reasons Why Telecom Companies Must Invest in Chatbots

Inbenta

By 2024, we might be looking at a $2.4 Chatbots in telecom can drive sales. On the topic of revenue, AI chatbots are also key sales automation tools. It’s important to know that customer experience can significantly affect your sales. billion revenue forecast. It can even provide recommendations and solutions.

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Turning Chatbots Into Virtual Shopping Assistants

Quiq

By 2022, eCommerce sales are projected to reach over $850 billion — and it doesn’t seem like the growth of online shopping will be slowing down beyond that. These platforms help retailers achieve advantages like cost savings and increased sales, so an investment in chatbots makes a real difference.

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How to Identify and Resolve Common Call Quality Issues

JustCall

Almost 150 years later, a single outstanding sales call can foster decade-long business relationships, while a patchy support call can sever long-term associations. Call quality in 2024 In the year 2024, customers are no longer just looking for top-tier products and services, they’re seeking an exceptional Quality of Experience (QoE).

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