Horizon CX

APRIL 1, 2024

Voice of the customer (VOC) program: The organization has a systematic process for collecting and analyzing customer feedback. Employee engagement: Employees are empowered to deliver a positive customer experience. Collect and analyze customer feedback: Establish a system for collecting and analyzing customer feedback.

Journey mapping 52

Journey mapping Customer centricity Customer retention Feedback 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. If you’re reading this blog post, you are probably one of them. Which Platform Fits Your Needs?

Feedback 83

Feedback Consulting Consulting Enterprise 83

Playvox

APRIL 4, 2023

Ticket volumes and customer feedback are way up in the last few years. Gallup reports that low-effort managers engaging in “quiet firing” is a big issue. Quiet firing happens when managers don’t take an active role in employee engagement, support, and development, effectively pushing employees out the door.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

customer sure

DECEMBER 6, 2023

Don’t get us wrong, the notion of “customer experience” has always been an important factor for as long as goods and services have been traded in exchange for money, but as we head into 2024, we’re seeing more and more organisations investing in sophisticated, focused customer experience programmes - and rightly so, we reckon.

Customer Experience 62

Customer Experience Brand ambassadors Healthcare Journey mapping 62

TechSee

SEPTEMBER 2, 2020

Harvard Business Review reports that being forced to work from home reduces employee motivation by 17 points. How can they drive remote employee engagement? Call Center Engagement ideas. billion from 2020 to 2024. What can companies do to keep their staff at their best? Foster a culture of collaboration.

Employee engagement 109

Employee engagement Contact Center Gamification Call Center 109

CSM Magazine

JULY 7, 2022

In addition to reducing interdepartmental barriers, curbing overspending on unnecessary technology solutions, and unlocking key insights into customer loyalty and employee engagement, it can drive results and accelerate business growth. Your TX is not stagnant. About the Author.

Journey mapping 59

Journey mapping Employee engagement Feedback Metrics 59