DMG Consulting
FEBRUARY 8, 2024
AI is the Tailwind for 2024 Contact Center Technology Investments On an annual basis, DMG Consulting conducts a worldwide survey of enterprise, customer experience (CX), contact center, and customer service executives and managers to ask about their top business priorities and technology investment plans for the following year.
Jon Arnold
FEBRUARY 22, 2023
As good as the 2022 edition was, this was even better, and am expecting nothing less for 2024. If any of this stokes your interest in speaking or sponsoring for 2024, just drop me a line any time! Lauderdale, and given my travel schedule, this is the first chance I’ve had to get this recap done. David Jodoin
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DMG Consulting
APRIL 8, 2024
Workforce management (WFM) solutions remain essential contact center productivity tools, but today they are as important for improving the customer experience (CX), and the newest generation of applications also help to boost employee engagement. These solutions were identified by 37.5 These solutions were identified by 37.5
Outsource Consultants
MARCH 27, 2024
Women have always been a driving force behind call center excellence, ( 71% of global employees are women ) — but this representation has not scaled as quickly at the ownership level. Studies even show that companies with strong female leadership have higher employee engagement and retention.
Horizon CX
APRIL 1, 2024
Employee engagement: Employees are empowered to deliver a positive customer experience. Click HERE to learn more about HorizonCX: Karl Sharicz – Founder, CEO – HorizonCX | April 2024 The post Organizational Growth Through CX Maturity appeared first on Horizon CX.
aircall
AUGUST 4, 2021
Employees might not have the right tools they need to do their jobs effectively, they might be experiencing burnout, or there could be something going on in their personal lives that’s impacting their work lives. Focus on Employee Engagement. billion through 2024. The Importance of Team Building in a Hybrid Workforce.
DMG Consulting
JUNE 1, 2022
At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. The most significant misconception about IVAs is that their primary purpose is to eliminate the need for live agents.
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