Avaya Expands Its CX Services with the Acquisition of Edify
CSM Magazine
MAY 9, 2024
The acquisition accelerates Avaya’s ability to provide personalized customer experiences through task automation, journey orchestration, and CRM connectors. Edify’s technology brings valuable features like open APIs, out-of-the-box CRM connections, and AI capabilities such as NLU and sentiment analysis to AXP.
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