Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. All the while galvanizing internal collaboration across accounts and facilitating upsell/cross-sell opportunity and execution to grow our book of business.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Totango

APRIL 4, 2024

“What’s your company’s most important business outcome in 2024?” If you asked your customer success (CS) and sales leaders this question, what do you think each of them would say? Luckily, Totango and Catalyst are no strangers to CS and sales collaboration.

Sales 89

Sales Upselling Accountability SaaS 89

ChurnZero

DECEMBER 7, 2023

With nearly 50% of their capacity spent on smaller accounts that accounted for around 10% of revenue, Smokeball ’s onboarding team felt overworked, and struggled to drive the most value during the onboarding process. Renewal / Expansion Hero: TruVideo Driving upsells and awareness with engaging in-app content.

Accountability 52

Accountability Upselling Sales Marketing 52

Horizon CX

FEBRUARY 29, 2024

Missed Opportunities for Upselling and Cross-Selling: Genuine care and personalized interactions create opportunities to upsell or cross-sell additional products or services. This can lead to higher turnover rates, decreased productivity, and a negative cycle of poor service.

Morale 52

Morale Customer centricity Upselling Feedback 52

Kayako

APRIL 1, 2022

Customer experience is the key brand differentiator that drives sales and grows customer loyalty. The good news is that this gap represents a significant opportunity for improvements to achieve a good customer experience that will boost eCommerce sales. trillion in sales. billion in sales by 2024. in 2025 at $1.65

Sales 90

Sales Personalization Upselling Chatbots 90

Inbenta

MAY 16, 2022

By 2024, we might be looking at a $2.4 From scheduling to account checks and top-ups, chatbots provide a way for customers to carry out a variety of service operations, without the need for a live agent. Chatbots in telecom can drive sales. On the topic of revenue, AI chatbots are also key sales automation tools.

Chatbots 52

Chatbots Interactive Voice Response Telecommunications Self service 52

Quiq

NOVEMBER 22, 2021

By 2022, eCommerce sales are projected to reach over $850 billion — and it doesn’t seem like the growth of online shopping will be slowing down beyond that. Personalization: Chatbots can store information based on shoppers’ accounts, allowing for enhanced personalization.

Chatbots 52

Chatbots Sales Upselling Personalization 52