Nicereply

NOVEMBER 13, 2023

Time management Effective time management is crucial for all professionals. It directly impacts the quality and quantity of outcomes, as customer satisfaction hinges on timely responses and resolutions. The post 15 Essential Customer Service Skills in 2023 (and Beyond) appeared first on Customer Happiness Blog.

Customer Service 59

Customer Service Technical Support Upselling Personalization 59

JustCall

MARCH 9, 2023

2)Badges allow employees to feel a greater sense of accomplishment and honor, thereby boosting their morale and improving work satisfaction, which can lead to greater productivity 3 Best Sales Gamification Tools in 2023 Sales gamification software leverages technology to build a game-like environment for the agents to play on. Or the quality?

Gamification 52

Gamification Sales Morale CRM 52

Serenova

AUGUST 25, 2020

WFM solutions provide real-time visibility into agents’ actual activities vs. scheduled activities, making it easy for supervisors to identify and address potential performance issues. Additionally, this data makes it possible for CX leaders to more accurately staff for future demand based on historical performance metrics.

Contact Center 40

Contact Center Schedule adherence Management Coaching 40