NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions. The first is directed squarely at our article’s mock users.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

DMG Consulting

MARCH 31, 2019

DMG Consulting Releases 2019 – 2020 Workforce Management Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Marketing Management 48

DMG Consulting

DECEMBER 11, 2019

DMG Consulting Releases 2019 – 2020 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. Where: Available at the DMG Consulting online store. 12/11/2019.

Consulting 48

Consulting Consulting Contact Center Marketing 48

JustCall

OCTOBER 22, 2023

for the forecast period of 2023-2033. Its interactive voice response (IVR) module allows patients to schedule/reschedule/cancel appointments, request medicine refills, receive health updates, generate invoices, and more. As a result, most establishments are investing in healthcare call center software solutions.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. This can take the form of video consultations, enabling patients to receive primary care from the comfort of their own homes, or it can involve doctors and other medical staff collaborating with each other online, sharing patient records and other information securely.

call center software 52

call center software Healthcare Call Center Interactive Voice Response 52

Cyara

FEBRUARY 20, 2024

The complexity of modern communications, including a multitude of channels, such as phone, WebRTC, email, SMS (short message service), IVRs (interactive voice responses), and chatbots further compounds this issue. The Cyara Platform automates all of your testing and monitoring needs.

Interactive Voice Response 76

Interactive Voice Response Chatbots Enterprise Abandon Call 76

TechSee

MAY 23, 2023

2023 has been the year of efficiency. A Forrester Consulting study found that 70% of contact center agents lack access to relevant customer data. These intuitive flows can be added to any service channel, from IVRs to chatbots, field service dispatch, and email support to improve contact center efficiency.

Contact Center 109

Contact Center Interactive Voice Response APIs Consulting 109

JustCall

JANUARY 31, 2023

Call queues – Route calls to the right agent using IVR, skills-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. “I’ve used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system.

voip 52

voip Enterprise Interactive Voice Response CRM 52

NobelBiz

JANUARY 3, 2024

Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024. This special session, in the spirit of the holiday season, offers unique value, making it a must-attend.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105