SmartAction
JUNE 27, 2023
Embrace automation for contact center success in 2023! In today’s fast-paced world, delivering efficient and effective support while maintaining high customer satisfaction levels is crucial. Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents.
Comm100
FEBRUARY 21, 2023
There’s no question that the use of AI in customer service is on the rise. It’s estimated that by 2026, 1 in 10 agent interactions will be automated , saving $80 billion in labor costs. from 2023 to 2030. Improve customer experience Customer experience (CX) is more important than ever today.
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Outsource Consultants
JANUARY 3, 2024
Let’s start by revisiting our 2023 predictions, categorizing them as: Spot On: We nailed it! Our insights draw from current trends, emerging technologies, and the changing needs of businesses and customers. Let’s grade our 2023 predictions before unveiling our anticipated trends for the BPO industry in 2024.
CSM Magazine
JANUARY 25, 2023
Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023. Great news for businesses that rely on the festive season to tide them over during the leaner months but extremely stressful for agents in contact centres. Next, rethink flexibility—what does it mean for your agents in 2023?
Toister Performance Solutions
MARCH 16, 2023
Team Remote touts the cost savings, flexibility, and improved quality of life that comes from having agents work remotely. Here’s some good news for Team Remote: your agents report having better bosses. In early 2023, I launched a study on contact center agent burnout. This was an accidental discovery.
ShepHyken
MARCH 20, 2023
Each week, I read many customer service and customer experience articles from various resources. 8 Best Practices for Creating a Compelling Customer Experience by G. Hult (Harvard Business Review) How can a company best create a compelling customer experience? Here are my top five picks from last week.
Toister Performance Solutions
MARCH 2, 2023
Burnout is defined by the American Psychological Association as "physical, emotional, or mental exhaustion accompanied by decreased motivation, lowered performance, and negative attitudes towards oneself and others." Burnout study overview A total of 951 contact center agents participated between January and February 2023.
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