2024 Predictions for Call Center Outsourcing
Outsource Consultants
JANUARY 3, 2024
Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. Let’s start by revisiting our 2023 predictions, categorizing them as: Spot On: We nailed it! We expected these centers to adjust their pricing to remain competitive with other nearshore options.
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